Shipping and returns

All orders ship free within Sweden. Each lamp is handmade to order and ships within 5 business days of the order being placed.

Once the lamp has been dispatched, a confirmation email with tracking details is sent so the delivery can be followed.

Voxov currently ships within Sweden only. Sign up for updates to be notified when international shipping becomes available.

You have the statutory right to withdraw from your purchase within 14 days under the Swedish Distance and Off Premises Contracts Act (lag 2005:59 om distansavtal och avtal utanför affärslokaler). The period runs from the day you, or someone you nominate, take physical possession of the goods.

To withdraw, tell Voxov within those 14 days at hello@voxovdesign.com. A clear statement is enough; you may also use the standard withdrawal form published by the Swedish Consumer Agency. Return the goods within 14 days of telling Voxov you are withdrawing.

Voxov pays return shipping. A prepaid return label is sent to you by email when you notify a withdrawal, so exercising the right costs you nothing.

You are refunded the full amount you paid, including the standard delivery cost, within 14 days of Voxov receiving the goods back or of your proof that you have sent them, whichever is earlier. The refund is made to the payment method you used. You are responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and function.

Beyond the statutory right, Voxov offers a voluntary return within 30 days of delivery for goods that are unused and in their original packaging, on the same terms, with return shipping paid by Voxov. The voluntary return is offered in addition to your statutory rights and does not limit them.

1. Contact Voxov at hello@voxovdesign.com
2. A prepaid return label is sent by return
3. Pack the lamp securely in its original packaging
4. Drop it off at your nearest postal service point

If something arrives damaged or faulty, write to hello@voxovdesign.com with a photograph and your order number. You have three years from delivery to make a complaint about a fault under the Swedish Consumer Sales Act (konsumentköplagen 2022:260), and a fault that appears within the first two years is presumed to have existed at delivery unless shown otherwise. Voxov pays return shipping on faulty goods and will repair, replace or refund.

Each lamp is made to order, so an order can be cancelled before production has started. Contact Voxov as soon as possible at hello@voxovdesign.com. Once the goods have been delivered, the 14-day right of withdrawal and the voluntary 30-day return above apply.